Privacy Policy
At ArayaPRO (referred to as “we”, “our”, or “us”), we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Collection of Personal Information
We may collect personal information from you in various ways, including when you:
- Visit our website (www.arayapro.com)
- Sign up for an account or newsletter
- Purchase or inquire about our products or services
- Engage with us on social media
- Communicate with us via phone, email, or online forms
The types of personal information we may collect include, but are not limited to:
- Your name
- Email address
- Phone number
- Mailing address
- Payment information
- IP address and browser details
- Any other data necessary for providing the Service
We only collect personal information that is reasonably necessary for our functions and activities.
2. Use of Personal Information
We use the personal information we collect for purposes including:
- Providing our products and services to you
- Processing transactions and managing customer relationships
- Responding to inquiries or requests
- Sending promotional or marketing communications, where you have consented
- Improving our website, products, and services
- Ensuring security and compliance with our policies
- Complying with legal obligations
We may also use anonymised and aggregated data derived from customer interactions for analytics, benchmarking, and improving the Service.
3. Disclosure of Personal Information
We may disclose your personal information to third parties in the following circumstances:
- Service providers who assist us in operating our website or conducting our business (such as payment processors, IT service providers)
- Regulatory bodies or law enforcement agencies where required by law
- With your consent or as otherwise permitted under the Privacy Act
We do not sell or rent your personal information to third parties.
4. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. These measures include:
- Encryption of sensitive data
- Secure server environments
- Multi-factor authentication (where applicable)
- Access controls to limit data access
However, no method of electronic storage is completely secure, and we cannot guarantee absolute security. If we detect any unauthorised access or data breach, we will notify affected customers in accordance with applicable laws and our obligations under the Australian Privacy Principles.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us understand how you use our site and improve its functionality.
You can adjust your browser settings to refuse cookies, but this may limit your ability to use certain features of our website.
6. Access to and Correction of Personal Information
You have the right to request access to the personal information we hold about you. If any information is incorrect, you can request corrections. To do so, please contact us using the details provided below.
7. Cross-border Data Transfers
Your personal information may be transferred to, and stored in, countries outside Australia, including those with different privacy laws. We ensure that any such transfers comply with the Australian Privacy Principles and applicable international privacy frameworks.
8. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. We may retain anonymised customer data for statistical and service improvement purposes, in accordance with our data retention policy.
9. Changes to our Privacy Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on our website, and the updated policy will apply from the date of posting.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Email: info@arayapro.com
Address: Level 26, 1 Bligh Street, Sydney NSW 2000